Privacy Policy

1. Scope and Consent

KixBros Sneaker & Streetwear (“ KixBros ”) is concerned with the protection of your personal information and data. In this respect, KixBros is committed to adhering to the “ Six Data Protection Principles of the Personal Data (Privacy) Ordinance” ( Cap. 486 of the Laws of Hong Kong) (“ PDPO”), and the relevant provisions of the PDPO as disp layed at:

https://www.pcpd.org.hk/english/data_privacy_law/6_data_protection_principles/principles.html

This personal data privacy policy (this “ Policy”) describes how KixBros has created its own personal data privacy policy to regulate how KixBros is to collect, use, disclose, retain and protect your personal information. In this respect, your “ personal information” is information about you that is personally identifiable such as your name, email address and or phone number, and that is not otherwise publicly available. By using the Services (as defined in the terms and conditions of use displayed separately (the “ Terms and Conditions”)), you are deemed to: (1) accept the terms and conditions of this Policy, and the Terms and Conditions; and (2) consent to the collection, use, disclosure, retention, and protection of your personal information by KixBros as described in the Policy. If you do not provide the information required by KixBros , it may not be able to provide all of the Services to you.

This Policy does not apply to the practices and policies of companies that KixBros does not own or control, or to people that KixBros does not employ or manage.

2. Personal Information Collection & Use

KixBros will collect personal information when you use the Website, as defined in the Terms and Conditions and or when you use the Services.

KixBros may combine such personal information about you with other personal information that it may obtain about you, from its business partners or other companies.

The personal information that KixBros may collect includes, but is not limited to, the following: -

(A)personal information that you provide to KixBros when you use the Services: -

(1)identifying information such as your name and telephone number;

(2)information you provide during your transactions on the Website;

(3)financial information in connection with payments made by you as a result of your transactions on the Website;

(4)in some instances, when you use the Services, you may be required to provide your age, gender, etc.; and or

(5)additional information that KixBros is required or authorized, by applicable laws, to collect and process in order to authenticate or identify you or to verify the information it has already collected.

(B)personal information that KixBros automatically collects when you use the Services, including but not limited to the following: -

(1)information about your interactions with the Website, your preferences and your communications with KixBros

(2)geo-location information, including information from the location of your mobile device;

(3)information received and recorded from your computer and browser, including the Website’s cookie information (if applicable), software and hardware attributes and the webpages you requested to read; and or

(4)computer and connection information, such as statistics on your webpage views, website traffic, referral URL, ad data, your IP address, your browsing history, and your web log information.

(C)your personal information that KixBros collects from other sources: -

(1)KixBros may supplement your personal information it collects with information as provided from third parties; and or

(2)if you give the personal information about someone else to KixBros , you must do so only with their explicit and prior consent. You have to inform such persons how KixBros collects, uses, discloses and retains their personal information according to this Policy.

KixBros uses personal information for the following general purposes: to customize the contents you see on the Website, fulfill your requests for the Services, improve the quality of the Services, contact you and conduct research.

3. Personal Information Sharing & Disclosure

KixBros will not rent, sell or disclose your personal information to any other person or non- affiliated company, save and except when it has obtained your prior permission to do so or provide requested Services in the following circumstances:-

(1)KixBros is required to respond to subpoenas, court orders or legal proceedings, or is needed to establish or exercise its legal rights or to defend against any legal claims in relation to the Website and or the Services;

(2)KixBros believes it is necessary to share your personal information in order to assist the investigation, prevention or actions in relation to illegal activities, suspected fraud, situations involving potential threats to the personal safety of any persons, and the preventions of violations of the Terms and Conditions;

(3)KixBros receives requests from the party, pursuant to the power under Section 58 of the PDPO; and/or

(4)KixBros transfers your personal information to a third party if it is acquired by or merged with the said third party. In this event, it will notify you before your personal information is transferred. Your personal information will then be subject to a different personal data privacy policy.

4. Access to the Personal Information

KixBros shall take each step necessary to ensure that the personal information it collects is accurate and the latest, and that you are entitled to access and make corrections to your personal information. Please immediately update your personal information if it is changed or is inaccurate.

KixBros will honour any statutory right you might have to access, modify or delete your personal information. You may request access to your personal information by contacting KixBros, following its instructions. Under certain circumstances, KixBros can still withhold that access, decline to modify or delete your personal information in accordance with the PDPO, but will give you reasons if it does so.

KixBros reserves the right to send you certain communications relating to the Services, such as service announcements, administrative messages and newsletters. Unless you provide a written request to KixBros to request for opt out of receiving the above communications, otherwise you accept the same.

5. Transfer of the Personal Information

KixBros may store, process and/or transfer personal information to a country or territory outside Hong Kong directly or indirectly by way of some third-party service providers. In such circumstances, personal information will be transferred to those business partners, who may be situated outside Hong Kong, but who are chosen by KixBros carefully, for the purposes of information statistical management and business operation. In particular, personal information may be transferred to outsourcing agencies who work for KixBros to perform certain data processing regarding personal information. By using KixBros or the Services thereto, you agree that KixBros may transfer or store personal information to a country or territory outside Hong Kong, directly or by way of third-party service providers.

6. Cookies

KixBros may set and access its cookies on your computer. It may use web beacons to access its cookies inside and outside the Websites and in connection with the Services.

7. Confidentiality and Safety

KixBros limits access to your personal information to certain of its employees who it believes reasonably need to have access to that personal information in order to provide the Services and or to perform their jobs.

KixBros also has a substantial, electronic and procedural safeguard that complies with the PDPO to protect your personal information.

8. Changes to this Policy

KixBros may update this Policy from time to time. If so, it will notify you about the changes to this Policy and or of the way in which it treats personal information by placing a prominent notice in respect of any such changes to the Website.

Privacy Policy (GDPR)

EU’s General Data Protection Regulation Policy (“GDPR”)

We are KixBros Sneaker & Streetwear (“collectively referred to as “KixBros”, “We” or “us” below). We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting our websites or by using our services your personal information will be processed as described in this policy.

• What information do we collect from you?
• Social Media
• Cookies
• Why do we collect this information?
• How long do we keep hold of your information?
• Who might we share your information with?
• How is your data stored and kept secure?
• What are your rights?
• Other websites
• Changes to our Privacy Policy
• Contact Us

What information do we collect from you?

We will collect and process the following data about you:

• Information that you provide by filling in forms on our sites. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services including, for example, name, home and/or business address, email address, telephone number, financial information, demographic information such as age and/or other information that may identify you as an individual, username and password if you create an account on our site and such other information as may be necessary for the purposes identified in this Policy. We may also ask you for information when you sign-up for e-mail newsletters and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of (if applicable) transactions you carry out through our site and of the fulfilment of your orders.
• Any other data you may provide to us in connection with our services and/or our site, including but not limited to:

• information you provide when you use interactive areas of our site;
• information you provide when for Newsletter subscriptions; and
• pictures, videos and messages which you submit to us either via our social media sites (including by use of hashtags associated with us) or our site.

• Information collected from your use of our website or other digital services:

• Details of your visits to our site and information generated in the course of the use our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise as set out in this Policy, and the resources that you access;
• We will collect information about how you interact with our adverts and newsletters, including whether you open or click links in any correspondence. If you do not interact with our communications for a period of time we will use this information to assess whether to continue to send you communications;
• We may collect information about the device you use to access our website or digital services, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns. We use this information for internal system administration, to help diagnose problems with our server, and to administer our site. Such information may also be used to gather broad demographic information, such as country of origin and internet service provider. Any or all of activities with regard to our site usage information may be performed on our behalf by our service providers.
• Our server automatically collects data about your server’s internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your internet service provider whenever you’re on the internet. When you request pages from our site, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on our site; the website you visit after our site; the ads you see and/or click on; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on our site or a referral site; and other web usage activity and data logged by our web servers.

Social Media

We may also use personal data we obtain from social media (for example, Facebook, Instagram, Twitter, YouTube and WeChat to display on our site, our social media pages and for our (and our businesses’) research and analytics purposes. This is usually personal data that you submit to us (e.g. on our site or our social media pages) or you bring to our attention using hashtags or tagging relating to us, our business, our industry and our interests.

Cookies

We use cookies and similar technologies.

Cookies are small files of letters and numbers that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site, for example, remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. We use cookies and similar technologies to provide you with a functional website and to give you a more personalised service.

We use the following types of cookie:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to deliver adverts more relevant to your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
• Similar Technologies. We may use "clear GIFs” (aka "Web beacons” or "pixel tags”) or similar technologies, in our website and/or in our communications with you to enable us to know whether you have visited a web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an e-mail that communicates to us whether you viewed an email that we sent you or visited a certain page on our website. A clear GIF may enable us to relate your viewing or receipt of a web page or message to other information we hold about you.

The table below explains the cookies (and similar technologies) we use and why.

Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. You can choose not to accept any cookies, or accept only certain cookies, or to be prompted before a cookie is saved to your hard drive, or to only accept cookies from certain websites that you designate.

Please be aware that by blocking all cookies you may not be able to access or use all the features of our website and you will not receive a personalised service.

Why do we collect this information?

We process your personal information for the following reasons:

• To fulfil our promise to you where we agree to provide you with our products and services in order to:
• process information at your request to take steps to enter into a contract for sale or for services;
• provide you with our products and services;
• process payments;
• make deliveries;
• maintain business and service continuity;
• send service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone. These will include notifications about changes to our service; and
• record information to facilitate your rights under guarantee.
• On the basis of your consent:
• Where we rely on your consent for processing this will be brought to your attention when the information is collected from you or be a result of a request by you;
• To display your messages/captions, photos and/or videos (which may include 'likes', comments or other reactions to such messages/captions, photos and/or videos) on our site
• We will contact you with direct marketing communications if you consent to us doing so and you have the right to withdraw consent at any time. See the What are your rights? section below for more information.
• To provide you with the best service and improve and grow our business (our legitimate interests) we will process information in order to:
• provide you with a personalised service;
• improve our products and services;
• keep our site and systems safe and secure;
• understand our customer base and purchasing trends;
• tailor advertising to you;
• create custom audiences on social media sites based on your information and engagement with us so we can target our advertising to similar audiences;
• defend against or exercise legal claims and investigate complaints; and
• understand the effectiveness of our marketing.

We will also carry out analytics to improve our products and services as set out above.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

• To comply with legal requirements relating to:
• the provision of products and services;
• data protection;
• health and safety;
• anti-money laundering;
• fraud investigations;
• assisting law enforcement; and
• any other legal obligations placed on us from time to time.

How long do we keep hold of your information?

• We will keep information about you for a maximum of 2 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required remove such data from our records.

Who might we share your information with?

For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:

• the following categories of third parties, some of whom we appoint to provide services, including:
• business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;

(such as website or database hosting companies, address list hosting companies, e-mail service providers, distribution companies, fulfilment companies and other similar service providers that use such personal data on our engagement).

• analytics and search engine providers that assist us in the improvement and optimisation of our site.;

(such as analytics companies, social media management and analysis providers, social media companies that provide advertising, media, marketing and advertising companies and other similar service providers that use such personal data on our engagement).

• Customer survey providers in order to receive feedback and improve our services.
• any member of our group of companies.
• marketing agencies, media agencies and analytics providers in the form of aggregate statistics regarding user behaviour as a measure of interest in, and use of, our site and marketing e-mails in the form of aggregate data, such as overall patterns or demographic reports. These third parties will not be able to relate this data to identifiable individuals.

Additionally, we will disclose your personal information to the relevant third party:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This may in some circumstances include exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

How is your data stored and kept secure?

At KixBros, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and we recommend that you change your password every three months.

While we have implemented reasonable technical and organisational precautions to protect the security and integrity of personal data provided to our Site, due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our system or otherwise in Our care, will be absolutely safe from intrusion by others, such as hackers. We do however maintain physical, electronic and procedural safeguards to protect your Personal Data.

We may transfer and store your data outside the European Economic Area ("EEA") or your country. We will only do so if adequate protection measures are in place in compliance with data protection legislation. It may also be processed by staff operating outside the EEA or your country who work for us or for one of our service providers for the purposes outlined in this Policy. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

We have put in place European Commission approved standard contractual clauses to protect this data. You have a right to ask us for a copy of these clauses (by contacting us as set out below).

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  You can exercise these rights at any time by contacting us at info@kixbro.com or Unit#1, 31/F., Enterprise Square Two, No. 3 Sheung Yuet Road, Kowloon Bay, Hong Kong.  You have the right:

• to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
• To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
• To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• to request from us access to personal information held about you;
• to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
• to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
• to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
• to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, at any time.  A full list of EU Supervisory Authorities and their contact details is available at: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or content contained on those sites. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@kixbro.com or directed to KixBros Sneaker & Streetwear or KixBros International Limited at Unit#1, 31/F., Enterprise Square Two, No. 3 Sheung Yuet Road, Kowloon Bay, Hong Kong.

For the purposes of data protection legislation, the data controller is KixBros Sneaker & Streetwear Limited and KixBros International Limited,companies registered in Hong Kong under company numbers 2198543 and 2641405 and our registered office is at Unit#1, 31/F., Enterprise Square Two, No. 3 Sheung Yuet Road, Kowloon Bay, Hong Kong.